Scope of work:
Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services.
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication.
This role is responsible to comply with security policies and procedures of our client/company.
This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).
Why join us?