Application Support Engineer

  • CGI IT Consulting Sdn Bhd
  • Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 09, 2018
Full time Systems Engineers/Architects Computer User Support Specialists

Job Description

Scope of work:

Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services.

Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.

This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication.

This role is responsible to comply with security policies and procedures of our client/company.

This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels.


  • Degree or Diploma in IT/Computer or any relevant discipline.
  • 2-3 years working experience in IT Application Support environment, with overall exp of 4 years.
  • Some background in software development/ testing/ maintenance will be an added advantage.
  • Experience in supporting Cards and Payment solutions would be advantageous.
  • Experience with mission critical transaction systems would be ideal.
  • Formal knowledge and practice of ITIL and project processes
  • Fresh graduates are encouraged to apply as trainings will be provided as well.
  • Must be able to work on shift, ROTA set by the Ops Manager
  • Good command over English (written and spoken) is a must
  • Candidate would still undergo hands-on training when they are hired

Technical Skills:

  • SQL Server 2005/2008 training/advanced knowledge (operations, SQL jobs, basic administration, overview)
  • T-SQL training/advance knowledge (queries, basic SQL statements tuning, handling high volume of data)
  • Windows Server user knowledge (scheduled tasks, windows administration, Event Logging, basic network overview)
  • Windows scripting (CMD, BAT, VBS)
  • Understanding/overview of configuration management (Releases, Change Implementation Plans, responsibilities and approvals, promotion through various testing stages to production, rollback plans, ...)
  • Understanding/overview of development, testing and deployment life cycle
  • Understanding/overview of testing principles and methods
  • Basic understanding/overview of system continuity concepts for mission critical systems
  • Understanding/ overview of cards payment systems, Electronic Funds Transfer (EFT) industry

Additional Skills:

  • Highly motivated team player and always eager to learn new technologies.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to lead a small team
  • Commitment to delivery, flexible and worked in a multinational environment.
  • Demonstrate flexibility, professionalism, reliability and adaptability to irregular working pattern.
  • Strong analytical / trouble shooting skills
  • Strong problem handling skills
  • Customer focussed and understands service provision needs (eg. SLA requirements, ticket handling, requests prioritization, ...)
  • Reliable and able to work independently

Years of experience

Fresh/No Experience Required,   3 - 5 years  

Required Languages

English,   Bahasa Malaysia  

Do you accept foreigners