a. Works as a Technology SME, handling Tertiary Escalations.
b. Works as a Technology SME, handling Technical Assist request.
c. Assist Group Leads and Training Leads identify analyst training needs.
Case Management and Documentation
MUST BE WILLING TO WORK NIGHT SHIFT
CONFLUENCE is a leading, global provider of geospatially powered solutions to the commercial, government, financial, insurance and communications industries. Our customers rely on our GIS and geospatial solutions to organize vast amounts of complex data into understandable visual representations. Through our software, our customers make better and faster operational decisions vital to power business intelligence and interaction management that help propel growth and efficiency within their organizations.
Our typical customer has complex, customer-specific workflows which handle critical data in an existing IT infrastructure. CONFLUENCE's task is to understand our customer’s needs and processes, prescribe a correct set of tools, and implement our geospatial technologies seemplessly into their environments. To do that, we offer extensive services to help customers analyze their business processes and integrate our products and services in the most productive way.
CONFLUENCE serves as the source for infrastructure management and integrated operational support solutions for managing the communications network assets of communications companies. These assets could belong to public or the private sector entities that maintain their own private communications network. We provide a suite of solutions to help you address work design, network asset management, the Internet, and integrated mobile work force management. The foundation component for our solutions is a comprehensive, enterprise-capable,GIS solution that houses a connected data model of your entire communications infrastructure. CONFLUENCE solutions are based on open, scalable products optimized for interactive 2D and 3D visual performance, ease of integration, and the enterprise data integrity needs of both large and small information systems environments.