Client Service Engineer

  • REDGroup (M) Sdn Bhd
  • Kulim Hi-tech Park, Kulim, Kedah, Malaysia
  • Jan 02, 2020
Full time   Computer User Support Specialists Computer Operators/IT Engineers Managers, All Other

Job Description

Employment Type: Permanent
Job Location: Kulim Hi-Tech Park, Kedah

Job description:

The engineer will be providing day to day PC Desktop / Laptop support. This role is a hands-on role where you are required to provide support, troubleshoot IT issues and be responsible for the assigned SLA.

Responsibilities
============
• An outspoken person that can communicate across various departments to assignment goals
• Assign tasks and monitor the progress of each team members
• Reporting of daily attendance of team members onsite
• Call for monthly meeting and send out meeting minute
• Ensure cleanliness of the workplace and work area
• Priority / VIP Call Service – candidate must be well trained & experienced service engineer who will standby to attend any service request call from priority member such as Director, Senior Director, Vice President, President and etc.
• Day to day technical support and system administration
• Install and configure new PC systems along with performing backup for end-user data
• Analyze the problem and resolve the problem with minimum disruption to end-users
• Monitor, maintain, assist, assign, respond, resolve and track team member performance
• Manage the team’s roster, assignment of work and administration of team's leave/MC and Timesheet
• Prepare and submit monthly performance reports of the team and present them during the team meetings.
• Plan and assign tasks to team members, track progress and provide periodic updates to management.
• Perform preventive maintenance and performance tuning on systems
• Initiate and follow-up on critical vendor technical support requirements
• Document system processes and procedures
• Ensure person in charge of inventory kept proper records of hardware and software inventory with periodic audits
• Escalation to a higher level when needed according to support matrix

Pre-requisite:
• Bachelor’s degree in an IT-related field or the equivalent
• Have a team and people management skill
• 2 to 3 years of supporting desktop/laptop hardware/software
• Proficient in supporting printers (local and network), AV equipment
• Independent, self-motivated and dynamic personality
• Client Oriented and leader
• Good communication (both verbal and written English) skills
• Sharp analytical mind and good troubleshooting skills
• Must have a positive attitude and willingness to learn
• Working knowledge of Windows Operation Systems (Win 7, Win 10) and Active Directory
• Certification in PC Support will be an added advantage
• Worked with an enterprise ticketing system before
• Previous experience troubleshooting desktop, printer, and notebook issues
• Previous experience in managing a team of IT Tier 2 engineers
• Very strong user and support of MSOffice
• Experience in supporting VIP users
• Support iPhone

Years of experience

3 - 5 years  

Job Industry

IT / Hardware,   IT / Software,   Manufacturing / Production,   Repair / Maintenance,   Semiconductor  

Required Languages

English  

Do you accept foreigners

No

Required Skills

Windows 10, Activity Directory