Project Manager

RM3,000 - RM3,500 monthly
  • Tapway
  • Icon City, Petaling Jaya, Selangor, Malaysia
  • Nov 27, 2019
Full time   Project Managers

Job Description

  • Unique opportunity to build your own team
  • Vibrant and dynamic start-up environment
  • Great growth potential in a fast-growing big data industry

Tapway is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a project manager cum technical support manager to:

  • Coordinate internal resources and third parties/vendors to install, configure, maintain, support and secure Tapway cameras, sensors, and software across all customer locations for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within the scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Perform application and system deployment and testing. 
  • Monitors incoming cases and emails and resolves in accordance with Service Level Agreement (SLA). Uses available support tools (i.e. Tapway helpdesk) to assist the customer and/or recreate the issue.
  • Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's responsibility to fully comprehend the need, product issue, and best avenue for resolving the problem.
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • The document, develop and maintain installation, configuration and troubleshooting procedures.
  • Liaise with software developers to resolve technical issues reported by customers.
  • Teach customers how to use Tapway software.

Years of experience

1 - 2 years  

Job Industry

IT / Hardware,   IT / Software  

Required Languages

English  

Do you accept foreigners

Yes

Additional Information (eg. Company Benefits or Project Details)

Latest project: Plus Highways