IT BUSINESS ANALYST (RM12,000/ NEARBY LRT KERINCHI/ MULTINATIONAL COMPANY)

SUMMARY OF POSITION:

An IT Business Analyst (BA) leads and delivers the analysis, design, configuration, customization, testing, deployment and support for applications within a specified business process area. Performs leading-edge work and develops new approaches/solutions. This role is viewed as an expert in complex application environments, encompassing both business process understanding and technical expertise. Recognized subject matter expert. Delivers functional leadership and is able to mentor others in the organization. May provide work direction / general guidance to other team members as a functional leader. The position is under the Global Customer Order Execution Team, working primarily for projects in Asia-Pacific region.  This team delivers business value via projects and enhancement related to Sales Order management, Distribution (order fulfillment), product availability/sourcing/allocation, and customer billing. 

ESSENTIAL FUNCTIONS:

• Functional leader of medium to large projects for a specific business capability.
• Accountabilities across multiple functional and technical areas with wide range of complexity.
• Proactive analysis of business processes and identification of innovative ways to address near term business needs which includes identifying these opportunities, reviewing and obtaining a disposition decision from the appropriate business client, assessing the fit of these opportunities into current initiatives, or including the opportunity in future demand
• Works directly with Business resources to establish requirements for the implementation of changes in the business process.  
• Drives the evaluation of the factors which must be addressed in the change program.
• Maintains in-depth understanding of both KCP and Consumer business processes for their capability area
• Influences policy formation; contributes to User Groups; significant contribution to strategic direction
• Leads Continuous Improvement (CI) initiatives; consults and shares knowledge across org; full awareness of industry trends
• Ability to work on priority support tickets with quick resolution for smooth functioning of the business.

 DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS:N/A MINIMUM REQUIREMENTS:Education required/ preferred:

• Bachelor's degree

Experience:

• 7-10+ years of Professional experience with a minimum of 5 years of Information Technology experience including working directly with business clients
• Experience with SAP SD, LE, SCM modules, focus on Order-To-Cash (OTC) business processes.  
• Experience managing IT Projects and/or Programs, even with Waterfall of Agile methodologies
• Experience with deploying and driving execution via performance measurement, benchmarking, and related visual management
• Held prior accountabilities that required influencing leaders outside of administrative authority
• Strong leadership skills with experience managing people in offsite and remote locations
• Strong leadership and service delivery skills
• Cultivates networking opportunities with peer organizations
• Broad range of business and IT experiences; Has achieved technical and/or business certification(s).
• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.
• Ability to write functional specification.
• Verbal and written fluency in English/Mandarin is mandatory

Skills/Competencies:

Business analysis:

 Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Identifies stakeholders and their business needs.

 Business risk management: 

Carries out risk assessment within a defined functional or technical area of business. Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business. Refers to domain experts for guidance on specialized areas of risk, such as architecture and environment. Co-ordinates the development of countermeasures and contingency plans.Requirements Definition and Management: Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.

Autonomy: 

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities. 

Influence: 

Influences organization, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.Complexity: Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organizational requirements. 

Business Skills: 

Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organization. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of relevant legislation.Other Skills:Should have done at least one end to end SAP implementationIn depth knowledge of FMCG business processKnowledge on batch management, Transportation(ECC), pricing, rebate is mandatory.Knowledge of SAP user exits, BAPI’s, and BADI’s is mandatory.Knowledge of ABAP concepts and ability to debug.Experience with smart forms and output determination.Preferred Experience with SAP Idoc processing/ EDI.Preferred Experience with third party interface with SAP.Experience in systems to support parcel shipping and e-Commerce.Experience with SAP Background job process and event triggers.Knowledge on SAP S4/HANA will be preferred but not mandatoryKnowledge in working with API’s will be preferred but not mandatory. ORGANIZATIONAL RELATIONSHIPS/SCOPE:Role will report to a Manager in the IT Application Solutions organization.  Role will not have any direct reports. Key Interfaces:

• Business Partner
• Solution Architect
• Project Manager
• Enterprise Architect
• Business Client

 External Interfaces:

• Consultant
• 3rd Party provider

 WORKING CONDITIONS:

• Travel may be required. May include travel via aircrafts and motor vehicles to various locations, if applicable.
• Varying working conditions may include prolonged sitting, typing and viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping, walking and standing.

 DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.