UMAI

umai

UMAI provides software that helps restaurants save time and increase revenue by automating manual tasks, integrating with various digital platforms to accept reservations online, minimize last minute cancellations, upsell customers more effectively and provide more personalized service.

The team has extensive experience in building internet companies and has been part of building some of the largest e-commerce ventures in the Asia Pacific Region. Founded by a former MD of Foodpanda.sg, the largest food delivery service in Singapore, and a member of the founding-team of Nova Founders Capital.

UMAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Dec 12, 2018
Full time
UMAI  provides software that helps restaurants save time and increase revenue by automating manual tasks, integrating with various digital platforms to accept reservations online, minimize last minute cancellations, upsell customers more effectively and provide more personalized service. The team has extensive experience in building internet companies and has been part of building some of the largest e-commerce ventures in the Asia Pacific Region. Founded by a former MD of Foodpanda.sg, the largest food delivery service in Singapore, and a member of the founding-team of Nova Founders Capital, a fintech focused Venture Capital firm based out of London & Hong Kong. This is not a formal corporate role. We are looking for someone who has a “hustle” attitude, who is results driven, who is comfortable with ambiguity, is a self-starter and has a sense of humor. Find our Tech Stack @UMAI here:  https://stackshare.io/umai/tech-stack-at-umai   Your role: Performing root-cause analysis on some specific customer issues to understand what we can do better and improve customer support Give suggestions to improve on the assigned products to test at UMAI Liaise with internal teams in order to give feedback clear, thorough and achievable on what processes can be improved in order to increase the quality of our support Creates test plans and test cases Liaise and report to the Product teams based on the root-cause analysis results to surface product issues and create sets of recommendations on product improvement based on customers feedback Create and update reports to provide insights to other teams in the business on what is causing customer pain and how we can improve the product experience   Your skills: Investment banking / consulting / analytical or related experience; analytics or operations experience at a high-growth company is a plus Analytical mindset SQL fluency or knowledge of at least one programming language is necessary Exceptional Excel / data management skills and the understanding that there’s always more to learn Strong ability to coach and provide feedback Experience presenting data visually . Excellent communication skills. Demonstrated success in cross-functional collaboration, critical thinking, problem solving, managing work and professional relationships, interpersonal communication. Speed, resourcefulness and a go getter attitude. Ability to work independently and in a team environment Ownership - You get things done.You have the initiative to solve problems on your own. Learn quickly and enjoy a fast-paced team environment. Ability to juggle multiple projects simultaneously and handle changing priorities.   What we offer: A dynamic and highly motivated team with flat hierarchies Great working atmosphere in an international environment Direct exposure to the founders and management, working directly with one of the founders Challenging and diversified tasks with full responsibility for the projects in your team Opportunity to learn from and work with some of the best entrepreneurs in the region. We give you insights to all relevant aspects of founding a company and the opportunity to build up a meaningful international network Opportunity to manage, mentor and grow a team of developers and engineers from all around the world We thrive on the diversity of our company with a team coming from over 12 different nationalities thus, no matter where you are in the world, we urge you to apply! We will provide the relevant employment pass to work in Malaysia.
RM500 - RM750 monthly
UMAI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Nov 15, 2018
Internship
UMAI  is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimize last minute cancellations, upsell customers more effectively and provide more personalized service. The team has extensive experience in building internet companies and has been part of building some of the largest e-commerce ventures in the Asia Pacific Region. Founded by the former MD of Foodpanda.sg, the largest food delivery service in Singapore, and a member of the founding-team of Nova Founders Capital, a fintech focused Venture Capital firm based out of London & Hong Kong. This is not a formal corporate role. We are looking for someone who has a “hustle” attitude, who is results driven, comfortable with ambiguity, is a self-starter and has a sense of humor. Your Tasks Support strategic and daily business which includes expanding the business in current markets as well as develop it in new markets alongside a highly entrepreneurial and international team Take over your own project(s), where you’ll be responsible for leading a team and developing a strategic plan in areas such as business development, process implementation and optimization, marketing, recruitment, and more Opportunity to develop sales analytics, SaaS metrics, financial modelling, market research and process optimization Responsibility for lead generation and acquisition of top restaurant brands in Kuala Lumpur Manage relationships with restaurants by providing professional, excellent customer service and setting realistic expectations for the partnership in in-person meetings with restaurant owners Stay abreast of new openings, and attend important industry events Your Profile You have studied or are studying Business, Economics, Computer Science, or similar subjects. Ability to develop new business, approaching new prospective clients quickly and successfully You’re goal oriented, and have superb organization skills Strong work ethic and ability to work in a fast-paced environment You have an entrepreneurial way of thinking and interest or experience in project management or entrepreneurship You have a keen interest in the startup world What We Offer Learn and work with some of the best entrepreneurs in the world. We give you insights to all relevant aspects of founding a company and the opportunity to build up a huge, international, meaningful network. A dynamic and highly motivated team with flat hierarchies Great working atmosphere with an international team coming from 17 nationalities Challenging and diversified tasks with direct responsibility You will work on the company’s further improvement and development while working together closely with the CEO – thereby acquiring insight into the entrepreneurial life We can only consider applications from candidates who are able to  stay with us at least 4 months , in order that you can take full ownership of your projects! We provide a monthly compensation of 500RM or 750RM depending on your experience We thrive on the diversity of our company with a team coming from over 12 different nationalities thus, no matter where you are in the world, we urge you to apply!