CGI IT Consulting Sdn Bhd

Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).

Why join us?

  • Founded in 1976
  • One of the world’s largest independent IT and business process services companies
  • 65,000 professionals present in 400 locations across 40 countries
  • Global delivery capabilities through centers located on 5 continents
  • 2015 revenue: CA$10.3 billion
  • Estimated backlog: CA$20.7 billion
  • NYSE: GIB — TSX: GIB.A
CGI IT Consulting Sdn Bhd Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Nov 09, 2018
Full time
Scope of work: Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services. Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor. This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication. This role is responsible to comply with security policies and procedures of our client/company. This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels. Requirements: Degree or Diploma in IT/Computer or any relevant discipline. 2-3 years working experience in IT Application Support environment, with overall exp of 4 years. Some background in software development/ testing/ maintenance will be an added advantage. Experience in supporting Cards and Payment solutions would be advantageous. Experience with mission critical transaction systems would be ideal. Formal knowledge and practice of ITIL and project processes Fresh graduates are encouraged to apply as trainings will be provided as well. Must be able to work on shift, ROTA set by the Ops Manager Good command over English (written and spoken) is a must Candidate would still undergo hands-on training when they are hired Technical Skills: SQL Server 2005/2008 training/advanced knowledge (operations, SQL jobs, basic administration, overview) T-SQL training/advance knowledge (queries, basic SQL statements tuning, handling high volume of data) Windows Server user knowledge (scheduled tasks, windows administration, Event Logging, basic network overview) Windows scripting (CMD, BAT, VBS) Understanding/overview of configuration management (Releases, Change Implementation Plans, responsibilities and approvals, promotion through various testing stages to production, rollback plans, ...) Understanding/overview of development, testing and deployment life cycle Understanding/overview of testing principles and methods Basic understanding/overview of system continuity concepts for mission critical systems Understanding/ overview of cards payment systems, Electronic Funds Transfer (EFT) industry Additional Skills: Highly motivated team player and always eager to learn new technologies. Excellent communication and interpersonal skills. Demonstrated ability to lead a small team Commitment to delivery, flexible and worked in a multinational environment. Demonstrate flexibility, professionalism, reliability and adaptability to irregular working pattern. Strong analytical / trouble shooting skills Strong problem handling skills Customer focussed and understands service provision needs (eg. SLA requirements, ticket handling, requests prioritization, ...) Reliable and able to work independently