DKSH Corporate Shared Services Center Sdn. Bhd.

  • Menara KEN TTDI, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • www.dksh.com

DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 markets – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.

 

DKSH Corporate Shared Services Center Sdn. Bhd. Menara KEN TTDI, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Apr 25, 2019
Full time
As there are multiple position openings available, the below is a generic and non-exhaustive job responsibilities for SAP functional and development roles. Job Responsibilities To manage change request and assure quality deliverable To monitor, review and ensure adherence of deliverable with Global Template To contribute to continuous improvement of Global Template To improve competencies in area of expertise with knowledge of business, industry and solutions To ensure professional change control on configurations, enhancements and programs in compliance to defined policies and procedures To contribute to knowledge sharing To keep abreast of good solution design, best practices and provide knowledge transfer to team members To provide coaching and guidance to team members To support improvements in internal operations by recommending changes to process, systems or procedures. Opportunities to be involved in full cycle of project implementation and roll out (end-to-end) Job Requirements Degree or diploma in relevant field. Recognized SAP certifications are highly desired. Applicant must possess experience in configuring SAP functional modules in either Finance & Controlling (FICO), Materials Management (MM), Warehouse Management (WM) or Sales & Distribution (SD) Applicants seeking to specialize in these SAP functional modules are also encouraged to apply Permanent position only
DKSH Corporate Shared Services Center Sdn. Bhd. The Ascent, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
Apr 25, 2019
Full time
Job Description: Provide support in the execution of training and continuous improvement initiatives and manage internal documentations General responsibilities: Training to employee (new hire and existing) Create and maintain BPO process training materials; b. Conduct training and assessment for new hires and regular training for existing employee on updated processes; c. Equip new joiner with sufficient BPO process knowledge before releasing them to operation; d. Coach, develop, evaluate BPO staff skills and provide continuous training; Standard operating procedures Review and analyze existing processes and establish standard operating procedures (SOP); b. Recommend operating and quality key controls which are measurable and reportable; c. Establish Key Performance Indicator (KPI) reporting for the major processes; d. Review and update standard operating procedures (SOP) as per existing process; Continuous improvement Recommend process and tools improvements to team leads or managers; b. Contribute as a “Business Expert” in local/regional/global projects; c. Support Head of BPO for continuous improvement strategy major processes; Service Level Agreement and BPO Billing Summary Initiate New or Change of service scope for Service Level Agreement (SLA) documentation to CSSC Finance team timely; b. Support Change Request on outsourced activities into BPO and post go live support; c. Provide monthly BPO billing summary to CSSC Finance timely and ensure no un-reconcile billing; Job Requirement: Candidates must possess at least Diploma or professional qualification in Accounting/Finance or a related discipline; Demonstrate basic knowledge and understanding of the business and industry; Proven hands-on experience in SAP accounting applications is an advantage; Demonstrate advanced research and analytical skills; Demonstrate proficiency in office productivity tools (e.g. Excel, Word and PowerPoint); Demonstrate fluency in local language and ideally in English, both written and spoken; Demonstrate sound knowledge and understanding of the finance processes Demonstrate sound application of adult learning theories and best practices Demonstrate advanced research and analytical skills Demonstrate proficiency in office productivity tools (e.g. Excel, Word and PowerPoint) Demonstrate fluency in local language and ideally in English, both written and spoken  
DKSH Corporate Shared Services Center Sdn. Bhd. Menara KEN TTDI, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Apr 25, 2019
Full time
Job Description: Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources; Prepare functional specifications documentation, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation; Identify digital capability gaps and recommend the future state organization, processes and platforms to drive business results; Manage commercial aspects of the design, development and implementation of the digital initiatives; Implementation of the digital initiatives in the countries and Business Units; Prepare, perform countries' requests for new application; developments/enhancements in ensuring a standardized and harmonized process; Perform implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process; Keep up-to-date with the latest digital technology, trends, solutions and providers to keep DKSH competitive; Build and maintain strong relationships with key internal stakeholders; Ensure adherence to service level agreement and processes; Ensure availability of a single point of contact to user for prompt communication; Job Requirements: Candidates must possess at least a Bachelor's degree in Computing/Information Technology or its equivalent; Minimum five to eight years’ experience in a similar role; Minimum two to three years’ experience in a managerial capacity; Demonstrate broad knowledge of IT application functionality and business solutions; Experience in supervising, implementing and supporting applications developed in eCommerce platform; Familiar with IT Service Management framework; Abreast of the latest technologies and technological opportunities; Proven competency to handle confidential/sensitive information in an appropriate and secure manner; Proven basic numeracy and excellent quantitative analysis; Proven experience in working in digital or e-commerce projects; Has experience working with vendor in agile methodology; Demonstrate basic skills in project management; Proven ability to manage multiple projects/initiatives simultaneously and execute to completion in a timely manner; Proven competency to handle confidential/sensitive information in an appropriate and secure manner; Demonstrate fluency in both written and spoken English; Demonstrate proficiency in office productivity tools (e.g. Excel, Word and PowerPoint);