REDGroup (M) Sdn Bhd

REDGroup (RED) is an IT Telecoms Project Management Provider. Red provides consultancy, project management, outsourcing, and maintenance services to Telecoms, Manufacturing and Enterprise Clients.RED provides the critical infrastructure that companies depend on, creating Information Technologies & Telecommunication Infrastructure.u00a0RED has performed specialized design, technical and maintenance services for major international telecom operators and corporate companies in the world. We bring local knowledge and global capabilities to our customers, offering innovative solutions that increase business and operational efficiency.u00a0With superior specialist expertise in Fibre Optic Networks, Telecom Services, Critical Business Environments and Telecom & IT Infrastructure Maintenance solutions we offer a full range of professional services that encompass the entire project life cycle from feasibility studies through to design, construction management, integration, maintenance service support and facilities asset management.

REDGroup (M) Sdn Bhd Kulim Hi-Tech Park, Taman Kulim Hi-tech, Kulim, Kedah, Malaysia
Jan 02, 2020
Contract Period : 3 Feb 2020 ~ 29 May 2020 Work Location: Kulim High Tech Park 09000 Kedah Opening : 2 Statement of Work a. Diploma or Bachelor’s degree with an emphasis in an IT related field or equivalent skill and knowledge. b. Familiar with Windows Desktop Operating System and Active Directory. c. Proficient in Hardware (PC, Printers & Peripherals) and Software (e.g. OS, Application, etc.) troubleshooting. d. Setup and deploy based on client standards e. Assist users on data backup/restore, etc. f. Conduct classroom training/knowledge sharing sessions for users g. Provide first level troubleshooting support and escalate incidents when needed h. A team player that can work independently and under pressure. i. Excellent communication, interpersonal and analytical skills. j. Maintains good software and hardware inventory management. k. Sharp analytical mind with good trouble-shooting skills
REDGroup (M) Sdn Bhd Kulim Hi-tech Park, Kulim, Kedah, Malaysia
Jan 02, 2020
Full time
Employment Type: Permanent Job Location: Kulim Hi-Tech Park, Kedah Job description: The engineer will be providing day to day PC Desktop / Laptop support. This role is a hands-on role where you are required to provide support, troubleshoot IT issues and be responsible for the assigned SLA. Responsibilities ============ • An outspoken person that can communicate across various departments to assignment goals • Assign tasks and monitor the progress of each team members • Reporting of daily attendance of team members onsite • Call for monthly meeting and send out meeting minute • Ensure cleanliness of the workplace and work area • Priority / VIP Call Service – candidate must be well trained & experienced service engineer who will standby to attend any service request call from priority member such as Director, Senior Director, Vice President, President and etc. • Day to day technical support and system administration • Install and configure new PC systems along with performing backup for end-user data • Analyze the problem and resolve the problem with minimum disruption to end-users • Monitor, maintain, assist, assign, respond, resolve and track team member performance • Manage the team’s roster, assignment of work and administration of team's leave/MC and Timesheet • Prepare and submit monthly performance reports of the team and present them during the team meetings. • Plan and assign tasks to team members, track progress and provide periodic updates to management. • Perform preventive maintenance and performance tuning on systems • Initiate and follow-up on critical vendor technical support requirements • Document system processes and procedures • Ensure person in charge of inventory kept proper records of hardware and software inventory with periodic audits • Escalation to a higher level when needed according to support matrix Pre-requisite: • Bachelor’s degree in an IT-related field or the equivalent • Have a team and people management skill • 2 to 3 years of supporting desktop/laptop hardware/software • Proficient in supporting printers (local and network), AV equipment • Independent, self-motivated and dynamic personality • Client Oriented and leader • Good communication (both verbal and written English) skills • Sharp analytical mind and good troubleshooting skills • Must have a positive attitude and willingness to learn • Working knowledge of Windows Operation Systems (Win 7, Win 10) and Active Directory • Certification in PC Support will be an added advantage • Worked with an enterprise ticketing system before • Previous experience troubleshooting desktop, printer, and notebook issues • Previous experience in managing a team of IT Tier 2 engineers • Very strong user and support of MSOffice • Experience in supporting VIP users • Support iPhone