Aspiro Sdn Bhd

Aspiro Sdn Bhd is a dynamic global business services partner dedicated towards providing a promising career that enables you to chart your growth to greater heights. We also strive to foster a synergistic relationship with our business partners to build strategic capabilities and deliver service excellence through a digitalised environment that will enable them to take their businesses to the next level.


Aspiro is on a mission to provide the best of services to our business partners in the Human Resources, Information Technology and the Finance & Accounting spheres.Housed in the multicultural Malaysia, we recognise that the country is a melting pot that depicts unity through diversity.


Today, diversity in the workforce results in excellent ideation, increase in creativity and innovations as well as emergence of productive methods for executions. A one-stop hub that attracts profound talents who have many skillsets, Aspiro aims to bring out the best and further inspire these talents to grow and develop themselves towards becoming the leaders they were meant to be.
Aspiro believes in being the transformational factor for its employees and business partners by enabling them to be more agile and technology driven to ensure sustainability in all their successes and achievements.

Aspiro Sdn Bhd Shah Alam, Selangor, Malaysia
Dec 21, 2018
Full time
We are looking for a competent Helpdesk support to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Helpdesk support must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in in Mandarin is key as the role will be supporting our China stakeholders  Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field