Scicom (MSC) Bhd


Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.

Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.

We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

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RM3,000 - RM4,000 monthly
Scicom (MSC) Bhd Menara Ta One, Jalan P Ramlee, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Apr 18, 2019
Full time
The position will require you to support the ASEAN contact centre including Hong Kong and Taiwan and require spoken and written English, Cantonese and Mandarin. The Premium Care service provides 24x7 access to advanced-level technicians. The technician will attempt to diagnose and resolve the problem over the phone. If the problem covered by the Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service. The Responsibilities of the Role: Ready mode to answer customers call or chat. Create ticket to dispatch technicians to customers premise if required by SOP. Action on requests and provide prompt response with progress updates until the issue is resolved. Engaging internal service teams and partners (service providers) to work on service delivery related issues. Interface with relevant service teams to work for part relation and substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay. Provides 24x7 support and coordination for crisis, planned /unplanned events and escalations. How-to and help on popular 3 rd party software. Help with wired/wireless network set-up. Help for anti-virus set up, data backup and more. Any other tasks as assigned by management.