RM3,000 - RM3,500 monthly
Tapway
Icon City, Petaling Jaya, Selangor, Malaysia
Nov 27, 2019
Full time
Unique opportunity to build your own team
Vibrant and dynamic start-up environment
Great growth potential in a fast-growing big data industry
Tapway is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a project manager cum technical support manager to:
Coordinate internal resources and third parties/vendors to install, configure, maintain, support and secure Tapway cameras, sensors, and software across all customer locations for the flawless execution of projects
Ensure that all projects are delivered on-time, within the scope and within budget
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Track project performance, specifically to analyze the successful completion of short and long-term goals
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Create and maintain comprehensive project documentation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Perform application and system deployment and testing.
Monitors incoming cases and emails and resolves in accordance with Service Level Agreement (SLA). Uses available support tools (i.e. Tapway helpdesk) to assist the customer and/or recreate the issue.
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's responsibility to fully comprehend the need, product issue, and best avenue for resolving the problem.
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
The document, develop and maintain installation, configuration and troubleshooting procedures.
Liaise with software developers to resolve technical issues reported by customers.
Teach customers how to use Tapway software.