RM4,000 - RM7,000 monthly
Confluence Contour Sdn Bhd
Subang Jaya, Selangor, Malaysia
Jan 31, 2020
Full time
Contract
JOB RESPONSIBILITIES
Technology
a. Works as a Technology SME, handling Tertiary Escalations.
b. Works as a Technology SME, handling Technical Assist request.
c. Assist Group Leads and Training Leads identify analyst training needs.
Case Management and Documentation
Work with the Group Leads to ensure quality of the Case management process.
Review the Cases on a regular basis to monitor technical terms and quality being kept up all time.
Reviews the Cases on a regular basis to monitor Escalation type which may require further trainings and will recommend to Training Team accordingly.
Assist the Analyst(s) with the Cases from a technical perspective.
Perform all system-related workflows assigned.
JOB REQUIREMENTS
Ability to provide strong troubleshooting, analytical, and problem-solving skills.
Solid understanding of GIS theory and applications.
Willingness to understand a broad range of software and how this software works together to form the ArcGIS platform.
Strong prioritization skills including managing time and work load efficiently.
Background in software support or technical customer service with direct end user contact.
Clear understanding of ArcGIS Enterprise architecture, applications, and functionality.
Knowledge of one or more of the following: Windows, Geoprocessing, Geocoding, Coordinate Systems, AutoCAD, ArcGIS Business Analyst, Land Records (parcel fabrics), Python, Caching, Raster, Spatial, 3D, ArcGIS Network Analyst, Citrix and ArcGIS Online.
JOB QUALIFICATIONS
Bachelor’s in GIS, Geoscience, Surveying Science and Geomatics, Geomatics Science, Science Remote, Sensing Geography, Environmental Science or other relevant field depending on position level.
Master holders with any above qualification will be good as well.
Working experience ranging between 3 - 5 years in ARCGIS Platform environment is a MUST.
Preferable someone whom has experience using ArcGIS product. o Any GIS related certification or Associate/Professional Certification (Desktop) would be an added advantage.
MUST BE WILLING TO WORK NIGHT SHIFT
