Crest Business Solutions Sdn Bhd
Bukit Damansara, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities:
Test Planning and Strategy 1) Definition of the test concept and related test strategy for all the project test phases - Test strategy: detailed description on how test activities will be executed and related entry/exit criteria definition for the different test phases and the reporting 2) Approve the test strategy and the overall test phases plan focusing on user acceptance test System Integration Testing 1) Test cases definition and documentation for system integration test. 2) Plan the usage of the test environments according to the system integration test plan 3) Assign the encountered defects 4) Planning and management of the defects resolution encountered 5) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the system integration test activities 6) Consolidate the results obtained with the system integration test phase in a final report and distribute it to the relevant stakeholders Stress, Performance and Security Testing 1) Definition of the detailed stress and performance test concept and related strategy with proposal on expected scenario 2) Coordinate the acceptance test environment preparation in order to have all the required infrastructure to execute stress and performance test cases 3) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the stress and performance test activities 4) Consolidate the results obtained with the stress and performance test phase in a final report and distribute it to the relevant stakeholders User Acceptance Testing 1) Plan the usage of the test environments according to the user acceptance test plan 2) Verify and certify the correctness and completeness of the data used 3) Assign the encountered defects 4) Planning and management of the defects resolution encountered 5) Approve the final Solution according to the predefined criteria (formal sign-off) 6) Provide the certification of the migrated data according to the predefined criteria (within the quality check performed in data migration) (formal sign-off) 7) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the user acceptance test activities: closing of successfully re-tested defects 8) Collect information about the progress of the user acceptance test and distribute a report to all relevant stakeholders 9) Consolidate the results obtained with the user acceptance test phase in a final report and distribute it to the relevant stakeholders
Qualifications Bachelor’s Degree in banking finance / information technology or equivalent. Relevant Work Experience • 8-10 years relevant industry experience. • Work or involve on projects from project inception through the entire project life cycle. • Strong knowledge / experience in the operating principles and capabilities related to testing methodologies
Competencies/Skills (Essential to succeed in this job) Technical/Functional skills • 8-10 years relevant industry experience. • Work or involve on projects from project inception through the entire project life cycle. • Strong knowledge / experience in the operating principles and capabilities related to testing methodologies Personal skills (Soft Competencies [Core/Leadership]) • Posses analytical and strategic with a track record of success in delivering results within a large complex organization. • Must have strong leadership and people management skills; ability to influence, organizational ability and time management. • Embody the organisation culture and aligns and support of organisation vision and mission. • Excellent interpersonal, written and communication skills. • Highly result oriented and can work independently. • Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders. • Ability to plan and priorities work / projects in the team.
Jan 22, 2019
Full time
Key Responsibilities:
Test Planning and Strategy 1) Definition of the test concept and related test strategy for all the project test phases - Test strategy: detailed description on how test activities will be executed and related entry/exit criteria definition for the different test phases and the reporting 2) Approve the test strategy and the overall test phases plan focusing on user acceptance test System Integration Testing 1) Test cases definition and documentation for system integration test. 2) Plan the usage of the test environments according to the system integration test plan 3) Assign the encountered defects 4) Planning and management of the defects resolution encountered 5) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the system integration test activities 6) Consolidate the results obtained with the system integration test phase in a final report and distribute it to the relevant stakeholders Stress, Performance and Security Testing 1) Definition of the detailed stress and performance test concept and related strategy with proposal on expected scenario 2) Coordinate the acceptance test environment preparation in order to have all the required infrastructure to execute stress and performance test cases 3) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the stress and performance test activities 4) Consolidate the results obtained with the stress and performance test phase in a final report and distribute it to the relevant stakeholders User Acceptance Testing 1) Plan the usage of the test environments according to the user acceptance test plan 2) Verify and certify the correctness and completeness of the data used 3) Assign the encountered defects 4) Planning and management of the defects resolution encountered 5) Approve the final Solution according to the predefined criteria (formal sign-off) 6) Provide the certification of the migrated data according to the predefined criteria (within the quality check performed in data migration) (formal sign-off) 7) Tracking and dispatching of the encountered defects; monitoring of the resolution activities in order to guarantee continuity to the user acceptance test activities: closing of successfully re-tested defects 8) Collect information about the progress of the user acceptance test and distribute a report to all relevant stakeholders 9) Consolidate the results obtained with the user acceptance test phase in a final report and distribute it to the relevant stakeholders
Qualifications Bachelor’s Degree in banking finance / information technology or equivalent. Relevant Work Experience • 8-10 years relevant industry experience. • Work or involve on projects from project inception through the entire project life cycle. • Strong knowledge / experience in the operating principles and capabilities related to testing methodologies
Competencies/Skills (Essential to succeed in this job) Technical/Functional skills • 8-10 years relevant industry experience. • Work or involve on projects from project inception through the entire project life cycle. • Strong knowledge / experience in the operating principles and capabilities related to testing methodologies Personal skills (Soft Competencies [Core/Leadership]) • Posses analytical and strategic with a track record of success in delivering results within a large complex organization. • Must have strong leadership and people management skills; ability to influence, organizational ability and time management. • Embody the organisation culture and aligns and support of organisation vision and mission. • Excellent interpersonal, written and communication skills. • Highly result oriented and can work independently. • Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders. • Ability to plan and priorities work / projects in the team.
Job Responsibilities:
Setting and planning direction and KPI for System team.
Managing and guiding the System team towards company goal
Setting and Enforce current Standard and processes to ensure consistency in systems delivery and support.
Ensure System, Server, Security, Storage operate accordingly while ensuring uptime.
System define as: -
Server System
Storage System
Security System
System - Email system, Windows, Linux, Security (Anti virus/APT etc), Business system etc
Cloud - Any existing and future cloud partner
Develop and enhance policy and procedures to keep processes relevant and efficient.
Support and collaborate closely on cross functional team effort.
Qualifications:
Bachelor's in Computer Science related field.
At least 3 years’ experience in Managerial role in managing service delivery in medium to large organisations.
Excellent interpersonal and communication skills.
Ability to prioritize and manage work to critical project timelines in a fast-paced environment.
Excellent problem solving and analytical skills.
Decisive and results oriented in carrying out his/her role and responsibilities.
Experience in automotive industry as added advantage.
Experience in VMWare, Window and Linux as added advantage.
Experience in Cloud services, Google etc
Jan 19, 2019
Full time
Job Responsibilities:
Setting and planning direction and KPI for System team.
Managing and guiding the System team towards company goal
Setting and Enforce current Standard and processes to ensure consistency in systems delivery and support.
Ensure System, Server, Security, Storage operate accordingly while ensuring uptime.
System define as: -
Server System
Storage System
Security System
System - Email system, Windows, Linux, Security (Anti virus/APT etc), Business system etc
Cloud - Any existing and future cloud partner
Develop and enhance policy and procedures to keep processes relevant and efficient.
Support and collaborate closely on cross functional team effort.
Qualifications:
Bachelor's in Computer Science related field.
At least 3 years’ experience in Managerial role in managing service delivery in medium to large organisations.
Excellent interpersonal and communication skills.
Ability to prioritize and manage work to critical project timelines in a fast-paced environment.
Excellent problem solving and analytical skills.
Decisive and results oriented in carrying out his/her role and responsibilities.
Experience in automotive industry as added advantage.
Experience in VMWare, Window and Linux as added advantage.
Experience in Cloud services, Google etc
Key Responsibilities:
Design and code from specifications, analyze, evaluate, test, debug, document and implement complex software applications.
Write efficient, error free coding that adheres to best programming practices.
Perform regular coding reviews & program improvements.
Perform unit testing to ensure program quality.
Conform to standard software development life cycle methodologies to ensure technical designs are well documented and implemented on time.
Requirements:
Must have at least a Diploma / Degree in Computer Science / Information Technology or similar discipline
At least 2 years of working experience in developing scalable Java server applications.
Required skills : Spring / Struts, JAVA, Javascripts/ Angular Js / React Js, JBoss/ Weblogic/ Websphere, Hibernate/JPA.
Optional skills : Web Services/ REST Services
Knowledge of creative and modern user interface design will be an advantage.
Strong analytical skills and demonstrate good coding discipline.
Must be willing to work in a fast paced and challenging environment.
Must be a team player with strong work ethics. Someone who takes ownership for their job.
http://archisoftglobal.com/
Jan 10, 2019
Full time
Key Responsibilities:
Design and code from specifications, analyze, evaluate, test, debug, document and implement complex software applications.
Write efficient, error free coding that adheres to best programming practices.
Perform regular coding reviews & program improvements.
Perform unit testing to ensure program quality.
Conform to standard software development life cycle methodologies to ensure technical designs are well documented and implemented on time.
Requirements:
Must have at least a Diploma / Degree in Computer Science / Information Technology or similar discipline
At least 2 years of working experience in developing scalable Java server applications.
Required skills : Spring / Struts, JAVA, Javascripts/ Angular Js / React Js, JBoss/ Weblogic/ Websphere, Hibernate/JPA.
Optional skills : Web Services/ REST Services
Knowledge of creative and modern user interface design will be an advantage.
Strong analytical skills and demonstrate good coding discipline.
Must be willing to work in a fast paced and challenging environment.
Must be a team player with strong work ethics. Someone who takes ownership for their job.
http://archisoftglobal.com/
Role- Sales & Retention Customer Service (Mandarin Speaking)
Position Summary:
A CSS-Sales and Retention Customer Service Representative’s role is to handle all incoming inquiries on Microsoft’s products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound and outbound. The CSS-Sales and Retention CSR is required to represent Microsoft appropriately to all customer segments and partners.
Duties and Responsibilities:
Answers incoming phone calls on the Microsoft Customer Service lines.
Provides a high-level of professional, competent sales or retention assistance
Identifies customer requirements and qualifies a 20% solution sales tele qualified lead Opportunity using BANT framework
Adhere to MS Privacy policies for handling customer PII data
Ensure all qualified sales opportunities created are in line with sales quality framework
Ensure all coding across all tools is within coding accuracy targets
Ensure the optimum CPE through implementation of the ExSell methodology.
Role- Customer Service Representative (Korean, Cantonese & US English)
Position Summary:
The Customer Service Representative Role is to handle incoming program inquiries from Microsoft Partners and Customers. They are able to handle inquiries via all media channels supported for both inbound and outbound services.
Roles:
Answers incoming calls, faxes, postal mail and emails relating to the program supported
Provides information about the programs supported to enable customers to access the programs and the associated benefits
Identifies customer requirements and ensures they are answered or routed through the appropriate support area
Manages customer escalations and ensures that these are answered, tracked and escalated as required. Escalates issues outside of service boundaries when a resolution is unable to be confirmed
Ensures that activities and tasks required are performed and or documented in Microsoft tools where provided
Follows correct processes and procedures for changes in Microsoft supplied tools as required
Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
Provide call backs and or call downs to subscribers and partners as required
Jan 10, 2019
Full time
Role- Sales & Retention Customer Service (Mandarin Speaking)
Position Summary:
A CSS-Sales and Retention Customer Service Representative’s role is to handle all incoming inquiries on Microsoft’s products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound and outbound. The CSS-Sales and Retention CSR is required to represent Microsoft appropriately to all customer segments and partners.
Duties and Responsibilities:
Answers incoming phone calls on the Microsoft Customer Service lines.
Provides a high-level of professional, competent sales or retention assistance
Identifies customer requirements and qualifies a 20% solution sales tele qualified lead Opportunity using BANT framework
Adhere to MS Privacy policies for handling customer PII data
Ensure all qualified sales opportunities created are in line with sales quality framework
Ensure all coding across all tools is within coding accuracy targets
Ensure the optimum CPE through implementation of the ExSell methodology.
Role- Customer Service Representative (Korean, Cantonese & US English)
Position Summary:
The Customer Service Representative Role is to handle incoming program inquiries from Microsoft Partners and Customers. They are able to handle inquiries via all media channels supported for both inbound and outbound services.
Roles:
Answers incoming calls, faxes, postal mail and emails relating to the program supported
Provides information about the programs supported to enable customers to access the programs and the associated benefits
Identifies customer requirements and ensures they are answered or routed through the appropriate support area
Manages customer escalations and ensures that these are answered, tracked and escalated as required. Escalates issues outside of service boundaries when a resolution is unable to be confirmed
Ensures that activities and tasks required are performed and or documented in Microsoft tools where provided
Follows correct processes and procedures for changes in Microsoft supplied tools as required
Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
Provide call backs and or call downs to subscribers and partners as required
